TaxSlayer Review 2024: Pricing, Features, Ease of Use

TaxSlayer’s pricing model sets it apart: The company charges according to the level of support you want, rather than according to a software package’s capabilities. In other words, the cheapest paid package handles all the same tax situations and forms that the more expensive package handles — what changes is how much help you can get.

If you’re a confident tax filer and don’t need a lot of support, you could save some money with TaxSlayer. Jump to: Full review.

Price is a huge advantage for TaxSlayer. People who need advanced tax software, which can run $100 or more elsewhere, can especially benefit from the price difference, particularly when adding a state return.

You also might prefer TaxSlayer if you hate that bait-and-switch feeling people often experience when they get halfway through their tax returns and find out they have to upgrade because they need to fill out certain tax forms. TaxSlayer’s two mid-range paid packages handle the same forms — what determines the price is the level of support you want. If you need help with self-employment filings, you’ll need to upgrade.

TaxSlayer offers a free version that lets you file a simple Form 1040, but you can’t itemize or file various other schedules. This means it probably won’t work for you if you plan to make itemized deductions, report business or freelance income, report stock sales or report income from a rental property.

And TaxSlayer imposes other requirements: Your taxable income must be under $100,000, you cannot claim dependents and you have to claim the standard deduction. If you have a simple tax situation, you may be able to file for free.

TaxSlayer doesn’t offer desktop software, so if you don’t want your return to reside in the cloud, you should consider another provider.

One note about prices: Providers frequently change them and may offer discounted services and packages toward the beginning of tax filing season. These markdowns tend to get replaced with surge pricing the closer we get to the tax filing deadline. We base our reviews on the list prices and not the discounts to reflect this. You can verify the latest price by clicking through to TaxSlayer’s site.

TaxSlayer first asks if you’d like to be guided through the process or if you’d like to choose which forms to upload. If you choose the guided option you’ll answer a series of easy questions such as if you have any W-2s to enter, if you have interest or dividend income to report, or if you took money out of a retirement account.

Questions are phrased simply, and tax jargon is kept to a minimum. This makes the process of filing taxes fairly seamless. You simply answer questions and your return gets filled in behind the scenes.

Like with other tax software, you’ll answer questions about your income, deductions, your health insurance and any state information.

TaxSlayer’s interface looks like other, more expensive versions on the market. There’s an interview process, but you can skip around pretty easily if you need to.

Embedded “learn more” links appear frequently to offer tips and explanations, and the on-screen help button does a decent job of laying out all the available support options.

• You can switch from another provider: TaxSlayer imports last year’s return from another provider, but only if it’s a PDF. You can import your 1040, W-2, 1099-MISC, 1099-NEC, and CSV files for stock transactions. You may also be able to directly import stock transaction data from your broker.

• Auto-import certain tax documents: You can import your W-2, 1099-NEC, 1099-MISC and 1099-B information directly into your return, which is especially helpful if you have lots of forms.

• Donation calculator: Unlike competitors, there’s no tool to help you calculate the deduction value of items you donate to charity.

• Platform mobility: Because the software is online only, you can log in from other devices if you’re working on your return here and there. The provider also has a mobile app.

TaxSlayer’s paid packages vary by support level, not functionality. Notable is that although phone and email tech support are free, the more valuable kind of help — tax help — is free only for Premium and Self-Employed users. That service is called Ask a Tax Pro, and users submit their questions through their TaxSlayer accounts; it’s not an on-screen experience like some other providers offer. The tax pro contacts them within one business day via phone or email.

TaxSlayer’s tax pros are either IRS enrolled agents or IRS-certified. Some tax software competitors also employ certified public accountants. Self-Employed package users get access to tax pros who specialize in self-employment.

Here’s a look at the various ways you can find answers and get guidance when filing your return with TaxSlayer.

General guidance: Searchable knowledge base.

Tech support: Free tech support by email or phone; also live chat for Premium and Self-Employed packages.

One-on-one tax help: Access to on-demand tax help (written or over the phone) from tax professionals for Premium and Self-Employed packages.

Getting audited is scary, so it’s important to know what kind of support you’re getting from your tax software. First, be sure you know the difference between “support” and “defense.” With most providers, audit support (or “assistance”) typically means guidance about what to expect and how to prepare — that’s it. Audit defense, on the other hand, gets you full representation before the IRS from a tax professional.

The Classic tier includes help with IRS inquiries for up to one year after the return is accepted. Classic tier customers can purchase audit assistance as an add-on service for $29. TaxSlayer’s Premium and Self-Employed packages come with free audit assistance for three years. Self-Employed also includes audit defense, which includes legal representation from a tax pro in the case of an IRS audit for up to three years.

Clients who opt for lower-tier services can buy audit defense as an add-on service when they bundle it with SecurelyID, a partner service that offers identity protection. This add-on costs an additional $44.

No matter how you file, you can choose to receive your refund several ways:

A direct deposit to a bank account is the fastest option. TaxSlayer also allows you to split refunds across multiple bank accounts. You can also have it loaded onto a Visa Green Dot Bank prepaid debit card (if you’re getting a refund on your state taxes, see if your state offers a prepaid card option as well) or sent as a paper check.

Other options include applying the refund to next year’s taxes, or directing the IRS to buy U.S. savings bonds with your refund.

You have the option of paying for the software out of your refund. But there’s a $39.95 charge to do that.

TaxSlayer may not have the name recognition of behemoth brands such as TurboTax and H&R Block, but it offers attractive and usable software at great price points. However, if meaningful real-time access to a tax pro is important to you, competitors might appeal more.